As a contact officer, it is important for you to keep up to date with legislative changes, refresh your skills and assess your strategies regularly.
This refresher session will keep you motivated and ensure you are working within the boundaries of your role.
This course will increase your knowledge of the following:
You will also have the opportunity to discuss common dilemmas and participate in skill practice activities.
This course is suited to:
This course is part of the Contact officer pathway designed to assist contact officers to successfully implement their role and actively contribute to the organisation's commitment to a respectful, equal opportunity workplace. The pathway also includes Contact officer training.
Request an on-site training quote for Contact officer refresher
This program can be customised to your needs and delivered on-site.