This course is run over 1 session(s):
See below for alternative dates & locations, or return to the course overview
Contact officers are a valuable first point of contact for staff who have concerns about bullying and harassment at work. They offer advice to colleagues with a view to resolving the issue for themselves.
Contact officers play a key role in preventing harassment and bullying issues escalating into formal complaints, investigations and costly legal processes.
During this program you will increase your knowledge of:
This course is suited to staff members who have been appointed as a contact officer.
This course is part of the Contact officer pathway designed to help contact officers successfully implement their role and actively contribute to the organisation's commitment to a respectful, equal opportunity workplace. The pathway also includes Contact officer refresher training.