Contact officer training

$AUD 595.00 (no GST applicable)

Contact Officer Training (TWRCO1707)

Available

Course dates

This course is run over 1 session(s):

See below for alternative dates & locations, or return to the course overview

More Information

Course Location

Victorian Chamber Collins St
Level 2, 150 Collins Street
Melbourne 3000
Australia

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Course Overview

Contact officers are a valuable first point of contact for staff who have concerns about bullying and harassment at work. They offer advice to colleagues with a view to resolving the issue for themselves.

Contact officers play a key role in preventing harassment and bullying issues escalating into formal complaints, investigations and costly legal processes.

Duration

One day

Learning outcomes

During this program you will increase your knowledge of:

  • What constitutes unlawful discrimination, harassment and bullying
  • Internal complaints and the role of the contact officer
  • Reviewing and unpacking relevant internal policies and procedures for addressing informal and formal complaints and concerns
  • The skills needed for successful consulting, including note taking and basic coaching skills to help a person with 'self-resolution' options
  • Issues related to documentation, confidentiality and privacy
  • How to give feedback to HR to support your organisation's proactive and preventative function in supporting a fair, equitable and respectful workplace
  • How to actively promote the contact officer role

Participants

This course is suited to staff members who have been appointed as a contact officer.

Learning pathway

This course is part of the Contact officer pathway designed to help contact officers successfully implement their role and actively contribute to the organisation's commitment to a respectful, equal opportunity workplace. The pathway also includes Contact officer refresher training.

Alternative Dates/Locations for this course

Date Code Suburb or town Member Non-member Register
12 Dec 2017 TWRCO1708
Melbourne
30 Jan 2018 TWRCO1801
Melbourne
27 Mar 2018 TWRCO1802
Melbourne
24 May 2018 TWRCO1803
Melbourne

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This program can be customised to your needs and delivered on-site.

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