VTIC Online Learning and Training: Excellence in Customer Service

VTIC Online Learning and Training: Excellence in Customer Service

$AUD 220.00 including GST

This online learning module aims to demonstrate the importance of customer service excellence in the tourism industry.

Course Content:

This module covers:

  • Delivering excellent customer service
  • Recognising customer needs
  • Assisting visitors and customers with specific needs
  • Dealing with challenging situations
  • Tools to enhance service provision

At the conclusion of this module you will be able to:

  • Identify the elements of excellent customer service;
  • Use effective communication techniques to identify customer needs;
  • Implement strategies to assist visitors and customers with specific needs;
  • Implement strategies to assist visitors and customers from non-English speaking backgrounds;
  • Identify tools to enhance service provision

You should allow approximately 60 minutes to undertake this training and reading time for the reference documents contained in the training.

* Purchase grants access for 12 months from the date of purchase.

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