VTIC Online Learning and Training: Volunteer Management

VTIC Online Learning and Training: Volunteer Management

$AUD 220.00 including GST

This online learning module aims to provide you with a better understanding of the importance of volunteers to the tourism industry and the roles they can play in visitor servicing.

Course Content:

This module covers:

  • National Standards for Involving Volunteers
  • Managing Your Legal Obligations
  • Attracting and Recruiting Volunteers
  • Training and Retaining Volunteers

At the conclusion of this module you will be able to:

  • Describe the legislative obligations relevant to volunteers in the workplace and how to manage them;
  • Describe the responsibilities of volunteers in the workplace;
  • Implement strategies to effectively attract volunteers and establish a successful recruitment process;
  • Understand and promote diversity in the workplace;
  • Establish an effective induction and training program in the workplace;
  • Implement strategies not only to effectively support volunteers, but also to performance manage or retire those volunteers who are not adhering to the volunteering code of conduct or are otherwise no longer able to effectively fulfill their roles; and
  • Introduce cost effective ways to reward and recognise volunteers for their hard work.

You should allow approximately 60 minutes to undertake this training and reading time for the reference documents contained in the training.

* Purchase grants access for 12 months from the date of purchase.

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