Contact officer training

Date Code Suburb or town Member Non-member Register
21 Feb 2019 TWRCO1901
Melbourne $530.00 $630.00
09 Apr 2019 TWRCO1902
Melbourne $530.00 $630.00
24 Jun 2019 TWRCO1903
Melbourne $530.00 $630.00

Contact officers are a valuable first point of contact for staff who have concerns about bullying and harassment at work. They offer advice to colleagues with a view to resolving the issue for themselves.

Contact officers play a key role in preventing harassment and bullying issues escalating into formal complaints, investigations and costly legal processes.


One day

Learning outcomes

During this program you will increase your knowledge of:

  • What constitutes unlawful discrimination, harassment and bullying
  • Internal complaints and the role of the contact officer
  • Reviewing and unpacking relevant internal policies and procedures for addressing informal and formal complaints and concerns
  • The skills needed for successful consulting, including note taking and basic coaching skills to help a person with 'self-resolution' options
  • Issues related to documentation, confidentiality and privacy
  • How to give feedback to HR to support your organisation's proactive and preventative function in supporting a fair, equitable and respectful workplace
  • How to actively promote the contact officer role


This course is suited to staff members who have been appointed as a contact officer.

Learning pathway

This course is part of the Contact officer pathway designed to help contact officers successfully implement their role and actively contribute to the organisation's commitment to a respectful, equal opportunity workplace. The pathway also includes Contact officer refresher training.

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This program can be customised to your needs and delivered on-site.

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