Exceptional customer service

Date Code Suburb or town Member Non-member Register
04 Feb 2019 TMSEC1901
Melbourne $530.00 $630.00
22 Feb 2019 TMSEC1903
Wodonga $530.00 $630.00
09 Apr 2019 TMSEC1904
Traralgon $530.00 $630.00
11 Apr 2019 TMSEC1905
Bendigo $530.00 $630.00
09 May 2019 TMSEC1902
Melbourne $530.00 $630.00

This workshop will give you the skills to deliver a level of customer service that sets your organisation apart.  You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.

Duration

One day

Learning outcomes

This program will increase your knowledge of:

  • Why exceptional customer service matters
  • Ways to bring exceptional service to life
  • Skills to build rapport, communicate well and listen to your customers
  • Why customers complain and how you can turn them into advocates

Participants

This course is suited to anyone who wants to maximise their opportunities to build exceptional internal or external customer relationships.

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Contact the Victorian Chamber of Commerce and Industry

On-site Training Quote

Request an on-site training quote for Exceptional customer service

This program can be customised to your needs and delivered on-site.

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