Managing conflict

Date Code Suburb or town Member Non-member Register
04 Mar 2019 TPEMC1901
Melbourne $530.00 $630.00
14 May 2019 TPEMC1903
Traralgon $530.00 $630.00
04 Jun 2019 TPEMC1902
Melbourne $530.00 $630.00

This course will show you that conflict is not a problem—it is the way you handle it that makes the difference to its outcome. You will gain the skills to overcome personal differences in values, needs and motivations to improve your personal and working relationships.


One day

Learning outcomes

During this program you will increase your knowledge of:

  • Why conflict arises
  • The positive and negative effects of conflict
  • Strategies to respond to stress
  • Assertive thinking and action skills
  • How to be a better listener
  • Techniques for better questioning
  • Approaches to conflict resolution


This course is suited to anyone looking to improve their professional relationships and negotiate win-win outcomes.

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This program can be customised to your needs and delivered on-site.

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