Telephone Techniques

Date Code Suburb or town Member Non-member Register
08 May 2019 TPETT1901
Melbourne $530.00 $630.00

Discover how to shape a positive perception of your organisation and give exceptional service with a series of proven techniques for effective verbal communication and call management.

Duration

One day

Learning outcomes

During this program you will increase your knowledge of:

  • How to be a better verbal communicator through listening and questioning
  • How to avoid common customer frustrations
  • How to be better at time management, problem solving, answering queries and objections
  • The skills to handle complaints

​Participants

This course is suited to anyone who works in a call centre or as a receptionist.

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On-site Training Quote

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This program can be customised to your needs and delivered on-site.

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