Emotional Intelligence

Emotional Intelligence
Think intelligently with emotions in the workplace. Perceive, express, understand and manage emotions in a professional and effective manner.

This workshop aims to develop your emotional intelligence, also referred to as EI or EQ to improve your managerial capability. By perceiving, understanding, expressing and managing emotions effectively at work you will contribute to the development of a sustainable organisation.

Duration

One day, not including a mandatory pre-assessment. Participants are required to complete a compulsory individual on-line EI assessment prior to the day of delivery.

Learning outcomes

This program will increase your knowledge of:

  • How to interpret emotional patterns so you may enhance your workplace impact
  • The rationale for emotions: emotions are information therefore incorporating them into decision-making and problem-solving can improve your work performance
  • Emotional patterns and the effect of your emotions on your behaviour
  • Other people's emotions and developing empathy
  • Managing your emotions so you can work more effectively with others
  • Developing the skills to manage conflict, apathy, resistance and refusals
  • Learning to engage, influence and motivate people and increasing your personal power and impact in the workplace

Optional 360-degree review

For onsite courses only, you can choose to complete a 360-degree EI assessment and nominate three or more people, including managers, direct reports, clients and peers, to assess your EI competencies. This type of review gives you critical feedback from the key people you work with.

Bendigo 10 Apr
Venue

National Hotel Complex, 182-186 High Street

Bendigo VIC 3550

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Session Timings

Wed 10 Apr 9:00am to 4:30pm

Ticket Type
Member
Non Member

Standard

$905.00 (no GST)

$1,085.00 (no GST)

Register
Melbourne 29 Apr
Venue

VCCI, Level 2, 150 Collins Street

Melbourne VIC 3000

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Session Timings

Mon 29 Apr 9:00am to 4:30pm

Ticket Type
Member
Non Member

Standard

$905.00 (no GST)

$1,085.00 (no GST)

Register
Melbourne 26 Jun
Venue

VCCI, Level 2, 150 Collins Street

Melbourne VIC 3000

View Map
Session Timings

Wed 26 Jun 9:00am to 4:30pm

Ticket Type
Member
Non Member

Standard

$905.00 (no GST)

$1,085.00 (no GST)

Register
Contact us

For general enquires about training, enrolments and coaching, contact us by phone or online.

03 8662 5333

Online enquiries

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On-site Quote Request

This program can be customised to your needs and delivered on-site.

Request information