Contact Officer Training

HR and WPR
This course emphasises practical skills and will give you a clear understanding of the contact officer role and how to promote it in your organisation.

Contact officers are a valuable first point of contact for staff who have concerns about bullying and harassment at work. They offer advice to colleagues with a view to resolving the issue for themselves.

Contact officers play a key role in preventing harassment and bullying issues escalating into formal complaints, investigations and costly legal processes.

Duration

One day

Learning outcomes

During this program you will increase your knowledge of:

  • What constitutes unlawful discrimination, harassment and bullying
  • Internal complaints and the role of the contact officer
  • Reviewing and unpacking relevant internal policies and procedures for addressing informal and formal complaints and concerns
  • The skills needed for successful consulting, including note taking and basic coaching skills to help a person with 'self-resolution' options
  • Issues related to documentation, confidentiality and privacy
  • How to give feedback to HR to support your organisation's proactive and preventative function in supporting a fair, equitable and respectful workplace
  • How to actively promote the contact officer role

Participants

This course is suited to staff members who have been appointed as a contact officer.

Learning pathway

This course is part of the Contact officer pathway designed to help contact officers successfully implement their role and actively contribute to the organisation's commitment to a respectful, equal opportunity workplace. The pathway also includes Contact officer refresher training.

Melbourne 9 Apr
Venue

VCCI, Level 2, 150 Collins Street

Melbourne VIC 3000

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Session Timings

Tue 09 Apr 9:00am to 4:30pm

Ticket Type
Member
Non Member

Standard

$530.00 (no GST)

$630.00 (no GST)

Register
Melbourne 24 Jun
Venue

VCCI, Level 2, 150 Collins Street

Melbourne VIC 3000

View Map
Session Timings

Mon 24 Jun 9:00am to 4:30pm

Ticket Type
Member
Non Member

Standard

$530.00 (no GST)

$630.00 (no GST)

Register
Contact us

For general enquires about training, enrolments and coaching, contact us by phone or online.

03 8662 5333

Online enquiries

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On-site Quote Request

This program can be customised to your needs and delivered on-site.

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