This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.
This program will increase your knowledge of:
- Why exceptional customer service matters
- Ways to bring exceptional service to life
- Skills to build rapport, communicate well and listen to your customers
- Why customers complain and how you can turn them into advocates
This course is suited to anyone who wants to maximise their opportunities to build exceptional internal or external customer relationships.