Receptionist - Front Line Ambassador

Personal effectiveness
The receptionist’s role is one of the most challenging. Learn how to be your business’ ambassador and stay out of the firing line.

In many instances the first encounter customers have with an organisation is with the receptionist, so it’s important to make the first impression count. This course will give you the knowledge and skills required to deliver excellent customer service and manage priorities well.


One day

Learning outcomes

During this program you will increase your knowledge of:

  • The specific skills to be an effective receptionist for people in your organisation and external customers
  • How to deal with difficult internal or external customers
  • How to be better organised and able to manage your time in this demanding role
  • How to deal with stress and shifting priorities
  • The importance of a positive and professional profile


This course is suited to anyone working or seeking employment as a receptionist.

Contact us

For general enquires about training, enrolments and coaching, contact us by phone or online.

03 8662 5333

Online enquiries

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On-site Quote Request

This program can be customised to your needs and delivered on-site.

Request information