Telephone Techniques

Personal effectiveness
First impressions count. Employees who know how to handle the handset will be your greatest asset.

Discover how to shape a positive perception of your organisation and give exceptional service with a series of proven techniques for effective verbal communication and call management.


One day

Learning outcomes

During this program you will increase your knowledge of:

  • How to be a better verbal communicator through listening and questioning
  • How to avoid common customer frustrations
  • How to be better at time management, problem solving, answering queries and objections
  • The skills to handle complaints


This course is suited to anyone who works in a call centre or as a receptionist.

Melbourne 8 May

VCCI, Level 2, 150 Collins Street

Melbourne VIC 3000

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Session Timings

Wed 08 May 9:00am to 4:30pm

Ticket Type
Non Member


$530.00 (no GST)

$630.00 (no GST)

Contact us

For general enquires about training, enrolments and coaching, contact us by phone or online.

03 8662 5333

Online enquiries

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On-site Quote Request

This program can be customised to your needs and delivered on-site.

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